1. general information
This document explains how Prospera Stono Comércio e Serviços SA, registered with CNPJ 57.560.938/0001-83, with headquarters at Rua Lions Club, 44, Sala A, Vila Nova, Campinas - SP, CEP 13.073-030, collects, uses and protects your personal data.
This Policy applies to the prosperastono.com.br website, mobile applications and related services.
Contact for privacy issues: contato@prosperastono.com.br
2. Data we collect
We currently collect the following data:
2.1 Data You Provide
- Full name
- E-mail
- Telephone
This data is collected through registration, contact and information request forms on our website and applications.
2.2 Automatically Collected Data
- Cookies: Small files stored on your device to improve your browsing experience
- IP address: For security analysis and geographical location
- Browser type and device: For platform optimization
- Pages visited and duration: To understand usage behavior
3. How We Use Your Data
We use your personal data to:
Customer service: Answering your questions and requests
Marketing: Sending news, promotions and information about our products and services
Improvements: Improving our products, services and digital experience
Communication: Getting in touch by email or phone when necessary
Legal obligations: Comply with legal and regulatory requirements
4. Data Sharing
Your data is NOT shared with third parties for commercial purposes.
We can only share data:
- With technology partners essential to the operation of our services
- When required by law or court order
- With your express consent
5. Cookies
We use cookies to:
- Recognize recurring visits to the site
- Analyze browsing behavior
- Improve the user experience
- Execute digital marketing campaigns
You can disable cookies in your browser settings, but this may affect some of the site's functionality.
6. Data Security
We have implemented technical and administrative security measures to protect your data from unauthorized access, loss or leakage.
Despite our best efforts, no system is 100% secure. In the event of a security incident affecting your data, you will be informed in accordance with current legislation.
7. Your Rights (LGPD)
You have the right to access your personal data, correct incomplete or outdated data, delete your personal data, revoke consent to the use of data, request data portability and obtain information on data sharing.
To exercise your rights, contact: contato@prosperastono.com.br
8. Data Retention
We keep your data for as long as necessary to fulfill the purposes described in this Policy, meet legal obligations and resolve disputes. After this period, the data will be deleted or anonymized.
9. Cancellation of Communications
You can unsubscribe from receiving promotional e-mails at any time via the "unsubscribe" link in the e-mails or by e-mailing: contato@prosperastono.com.br
10. Minors
We do not knowingly collect data from children under 18 without the consent of their parents or legal guardians.
11. Changes to the Policy
This Policy may be updated from time to time. We recommend frequent visits to keep track of changes. The date of the last update is always indicated at the top of this document. Significant changes will be communicated by email or notification on the website/app.
12. Acceptance of the Policy
By using our website, applications or services, you accept the terms of this Privacy Policy. If you do not agree, please do not use our services.
13. Legislation and jurisdiction
This Policy is governed by Brazilian law, especially the General Data Protection Law (LGPD - Law 13.709/2018). The jurisdiction of the District of Campinas - SP is elected to settle any questions related to this Policy.
14. Contact
For questions, suggestions or requests related to privacy:
E-mail: contato@prosperastono.com.br
Address: Rua Lions Club, 44, Sala A, Vila Nova, Campinas - SP, CEP 13.073-030
Prospera Stono Comércio e Serviços SA
CNPJ: 57.560.938/0001-83
E-mail: contato@prosperastono.com.br
Legal Representative: Almir Herdy de Orem
